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Open 7eleven Privacy Policy

We explain how 7eleven handles your account details, device signals and payment records so you know what stays on file and why.

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CONTACT PATHS

Browse privacy contact paths

If you want to ask about your data, send us the exact request and the email or mobile number tied to the account.

Email the privacy team Send a short request with the account email, mobile number and the change you want. We use those details to locate the correct record, confirm identity and reply with the next step.
Use in-account chat If you are already signed in, chat lets us log the request against the right account. It is useful for correction, deletion or access questions that need a quick identity check.
Write to our postal address For written requests, include your full name, account details and a clear privacy question. We keep the letter with the record trail so we can track the request from start to finish.
ACCOUNT SAFETY

Switch account security and cookies

Our privacy handling is built around limited collection, clear access controls and records that are kept only for the period they are needed.

Data we keep

We keep the details you enter, the device and browser signals tied to access, and the records needed to run the account. That lets us answer requests, confirm activity and protect against misuse.

Cookies and session state

Cookies help us remember sign-in state, language choice and recent actions so you do not have to reset them each visit. They also help us spot repeated failed logins and unusual behaviour.

Payment record handling

When you move money with UPI, Paytm, PhonePe or Google Pay, we store the transfer references, status and matching ledger details. Those records let us confirm the transaction, resolve mismatches and keep the wallet trail clear.

Access checks

We ask for a fresh check before we change sensitive profile data or discuss an account issue. That keeps the request tied to the right person and lowers the risk of unauthorised changes.

Retention period

Records stay only as long as we need them for account operation, disputes, audits or legal duties. After that, we delete or anonymise them where the law allows, unless a live case needs a longer hold.

Your change requests

You can ask us to access, correct or delete certain details and to explain why we use them. We will check the request, confirm identity and tell you what we can action under local law.

Open privacy questions and answers

These questions cover what we collect, why we keep it and how you can ask for changes. If your request touches a sensitive record, we may ask for a fresh check before we act. We answer from the account trail we hold and follow local law for access, retention and deletion where it applies. If a case is still open, some logs may stay until it closes.

It covers account details, device signals, cookies, support messages and payment records tied to your use of the site. It also explains how long we keep each record and how you can ask us to change it.

We collect the details you enter, such as your name, mobile number and email, plus sign-in logs, browser data and transfer references. We use them to run the account, verify requests and keep records aligned.

Payment records help us confirm a transfer, match it to the right account and resolve any mismatch. If you use UPI, Paytm, PhonePe or Google Pay, we keep the references needed for the ledger trail.

Yes. Send the request from the account or contact path tied to the record, and we will verify identity before acting. Where local law permits, we will correct, delete or explain why a record must stay.

We keep records only for the period needed for account operation, dispute handling, audits and legal duties. After that, we delete or anonymise them where the law allows, unless an open case requires a longer hold.

Email the privacy team, use in-account chat or send a written request with the account details and the change you want. That helps us locate the correct record and respond without delay.

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